PAYMENTS & REFUNDS
Refunds Policy
This Refunds Policy explains how refund requests, cancellations, prepaid services, digital deliverables, and recurring services may be handled by Blue Brawn Marketing Solutions.
GENERAL REFUND TERMS
Refund Eligibility Depends on the Service and Work Completed
Because many of our services involve reserved time, custom strategy, research, setup, design, writing, development, configuration, or other work performed specifically for a client, payments are not automatically refundable.
Any proposal, invoice, order form, service agreement, or written project terms accepted by the client will control when those terms differ from this general policy.
HOW REFUNDS ARE HANDLED
Refund Rules by Service Type
Custom Projects
Deposits & Retainers
Recurring Services
Digital Deliverables
Third-Party Costs
Duplicate or Incorrect Charges
CANCELLATIONS
Canceling Before Work Begins
A cancellation request submitted before work begins may be eligible for a full or partial refund, less any non-refundable deposit, processing fee, reserved-time cost, onboarding work, or third-party expense already incurred.
Once discovery, research, design, development, writing, configuration, optimization, or another project task has started, the amount eligible for refund may be reduced or eliminated.
REFUND REVIEW PROCESS
Submitting a Refund Request
Refund requests should be submitted in writing through the Contact Us page and should include the customer name, business name, invoice or transaction reference, service purchased, reason for the request, and any supporting information.
Requests are reviewed individually based on the agreement, work completed, expenses incurred, deliverables provided, and applicable law. Approval is not automatic.
PROCESSING & DISPUTES
Approved Refunds, Processing Times, and Payment Disputes
Approved Refunds
Approved refunds are normally returned to the original payment method when practical. Bank, card-network, processor, or platform timelines may affect when the funds appear.
Processing Time
We will make reasonable efforts to process an approved refund promptly, but we cannot control the processing time of banks, payment processors, card networks, or other financial institutions.
Chargebacks and Payment Disputes
Please contact us first when you believe a billing error has occurred. Filing an unsupported chargeback or payment dispute for authorized work, delivered services, completed milestones, or non-refundable expenses may result in suspension of services and collection of outstanding amounts where permitted.
Changes to This Policy
We may update this Refunds Policy when our services, billing practices, or legal requirements change. The revised version will be posted on this page.
Effective date: August 1, 2026
BILLING OR REFUND QUESTION?
Contact Us Before Opening a Payment Dispute
Send us the invoice or transaction details and a description of the issue so we can review it and respond.